Skye Studio Policies
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Skye Studio Policies |
services and booking
Please note that complex color services may require additional sessions to achieve desired result. Please book a consultation if unsure of hair’s health or ability to achieve color treatment. We ask for full transparency on hair history to ensure least amount of damage.
In order to book with us, we need contact information and a valid credit/debit card number through our online booking system or through one of our team members. You will receive a text message or email to confirm any appointments.
running late?
We completely understand that life happens and you might be running late due to unforeseen events.
Please give us a call ahead to let us know. Out of respect for our stylists, assistants, clients and team member’s time, we do offer a 5 min grace period for late arrivals.
Please note beyond 15 minutes of your scheduled session may result in forfeit of your appointment and a cancellation fee will be charged.
We may honor your appointment but know there may be modifications to the appointment, while expecting full payment for the originally scheduled service. Modifying the service is to keep our stylists on time for all following appointments.
Should this happen more than once, Skye Studio will no longer allow future appointments to be scheduled.
Cancellations
A credit card is required to book any appointment. Any cancellation within 48 hours of the booked appointment will result in a 50% of the booked service charged to the card on file.
ALL voicemails left on studio’s phone and emails sent outside of business hours are valid and will be accepted if received outside the 48 hours.
WE DO NOT ACCEPT INSTAGRAM DMs AS CANCELLATIONS OR RESCHEDULING.
Any No-Show or Same Day Cancellation will result in 100% of service cost being charged to the card on file.
Note that prices may vary based on artist booked; and/or length and density of hair.
If you have any questions on booking, please do not hesitate to call the studio at 845-345-9674 or hello@skyestudiony.com.